Solution 1: Run your computer in Safe Mode. If you are using a current paid version of RealPlayer Plus or have a paid subscription to RealTimes and you are still getting signed out, here are a couple of other solutions to try: If you have RealPlayer 16 Plus and want to keep your Plus features after updating, you will need to purchase RealPlayer 18 Plus or subscribe to a Premium or Unlimited monthly plan. This can happen if you purchased a previous version of RealPlayer Plus (such as RealPlayer 16 Plus) and then updated to the free version of RealPlayer 18 (RealTimes). You will now be signed out." Why does this happen? From the RealPlayer menu in the upper left, choose Sign in.Īfter you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.When I try to convert a file, I get a pop-up about needing additional components, then I get a message that says "RealTimes (or RealPlayer Plus) features require H264Encoder.If you would like to download the previous version RealPlayer Cloud and access plus features, first uninstall the latest version from your computer by following this article: Ĭlick this link to download RealPlayer Cloud: Īfter downloading the free version, sign in to access the Plus features of the player: A subscription unlocks many more features than just the Plus features!Ĭustomers who previously purchased RealPlayer Plus can receive 50% discount on RealPlayer Plus 18 (If you would like to purchase RealPlayer 18 Plus at discounted rate, please let us know.) We're no longer making any updates to RealPlayer 16 (or RealPlayer Cloud).Īlthough customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium or Unlimited subscription.
With that purchase, you received updates and support of that version for no additional fees or hidden charges. When you originally purchased RealPlayer Plus, you purchased version RealPlayer 16, which was a one-time charge.
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